FAQ Page

Common Questions

Do you guys offer a warranty?
How long will my repair take?
Are your parts original Apple or OEM?
Are you guys certified?
Do you guys charge to look at my device?
Do you guys offer a warranty?
Do you guys offer a warranty?

Yes, all repairs come with our 6-month parts and labor warranty which means if you have any issues related to the repair within 6 months we will fix it for FREE!

How long will my repair take?

The most common repairs only take our certified technicians 30 minutes to complete with an appointment. Without an appointment, we cannot guarantee your wait time.

Are your parts original Apple or OEM?

Apple Inc. does not manufacture any parts, instead, they contract out their parts to be manufactured by third party Chinese vendors. Many of the parts we supply come from the same and/or similar vendors in China.

However, this question is specific to the type of device you are getting fixed. We have access to LG and Motorola OEM repair parts directly from the manufacture. However, for Apple and Samsung parts We cannot claim that our parts are “from Apple” but they are manufactured to the same OEM specifications.

Are you guys certified?

Yes! Our technicians are required to be certified in numerous different specialties. However, our techs go way beyond passing a certification test to prove their skills… they fix what others cannot.

Do you guys charge to look at my device?

No! Our diagnostics are completely FREE! No fix no fee, we keep it simple.

Do you guys offer a warranty?

Yes, all of our repairs come with a 6 month parts and labor warranty which means if you have any issues related to the repair within 6 months we will fix it for FREE!

Data Recovery Questions

What kind of data can be recovered?
What is the success rate for data recovery?
How secure is the data recovery process?
How long does it take to recover my data?
Do you allow customers inside your data recovery lab?
How will my recovered data be delivered?
What kind of data can be recovered?

Our team of data recovery specialists recovery specialists have recovered over 1 million GB worth of data! Our technicians use a combination of advanced software and hardware repair techniques to recover what is most important to you!

The most commonly recovered data is pictures, emails, text messages, text documents, financial documents and backups. Let us get whats important to you back! Bring your device to a store near you.

What is the success rate for data recovery?

Our success rate varies based on the device/media type. We can assure you that our team will do everything possible to recover what is important to you!

Cell Phones – 97%

Tablets – 95%

Computers – 97%

Laptops – 96%

Hard Drives, SSDs – 94%

How secure is the data recovery process?

We have extremely secure procedures and protocols in place that ensure that your data is completely safe and secure.  Our team members do not disclose or divulge any data, period. All data is recovered in a strictly controlled foolproof environment.

How long does it take to recover my data?

Our typical turn around time for recovery is 2-3 days, however if a quicker service is required we can rush the service at an additional fee.

Do you allow customers inside your data recovery lab?

No, we do not allow any unauthorized personnel inside our data recovery lab. Our data recovery experts work on multiple jobs simultaneously and we cannot allow the privacy of other customers to be breached by unauthorized individuals.

How will my recovered data be delivered?

We ask customers to provide an external drive with enough storage to copy all the recovered data. However, if you do not have an external storage device we can provide one for you at an additional cost.

We can copy your data to the cloud if requested, but we do not recommend this as the only backup solution.

Advanced Repair Questions

Do we offer in house micro-soldering?
Do you need my pass code?
What should I do if I dropped my device in water or another liquid?
My device got some liquid in it but everything works fine. What should I do?
Do I still get the warranty if my phone has previous water damage?
Do we offer in house micro-soldering?

Yes! Our team of certified technicians repair devices that need logic board level repairs everyday.

Common micro-soldering repairs: HDMI Port Replacement, USB Charing Port, Tristar IC, Audio IC, Daughter Board Replacement, and so much more. Our team can fix what others cannot.

Do you need my pass code?

Yes. If we do not obtain the passcode from you we cannot test all the functions of the device to guarantee that they are working properly before and after the repair. If you do not feel comfortable giving out the password we cannot give you our 6-month warranty because we were not able to test the device.

We have extremely strict protocol measures to ensure that the data on your device is not compromised. We value and respect your privacy. 

What should I do if I dropped my device in water or another liquid?

Immediately power off the device if it is on and keep it turned off. Do not attempt to power the device back on until one of our experienced water damage professionals can diagnose the issue. Powering on the device while it has water damage can cause serious shorts and further damage.

My device got some liquid in it but everything works fine. What should I do?

Just because the device appears to work fine today does not mean that it does not have water damage. The longer you wait to repair the liquid damage inside a device the worse the corrosion can become, thus causing you to spend even more on repairs.

 

Do I still get the warranty if my phone has previous water damage?

Yes! All of our repairs include a 6 month parts and labor warranty which means if you have any issues related to the repair we will replace it and/or fix it for FREE.

Additional questions? Reach out today.

Contact Support

Email

[email protected]

Phone

334-356-5306

Hours

Mon – Fri 9am – 6pm; Sat 10am – 6pm; Sun 12pm – 5pm

Additional Questions?

Reach out to our professional staff today. For the quickest reply give us a call.

Email [email protected]

Phone 334-356-5306

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